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Frequently Asked Questions

What do I need to run Cloud Bazaar on my computer?

You need to have Windows with either a built-in camera or a webcam that’s plugged in prior to the game launching. You also need a Steam account in order to download and play the game. This is free to sign up for.

Does Cloud Bazaar store player data?

If you choose to create an account within the game, there is certain data we store, all of which is anonymized. This means we will never be able to link the data to any specific player. Instead, it gives us a big picture understanding of the players who choose to download the game and create an account.

All data is stored on a server in a player’s local country using an anonymized and encrypted data management protocol.

What data does the game store?

The game stores two sets of data: answers to the survey questions which pop up throughout the game, and movement data from the motion-capture technology.

All data is stored on a server in a player’s local country using an anonymized and encrypted data management protocol.

Does storing movement data mean you’re keeping video recordings of players?

No! The movement within the motion capture technology gets translated into numerical values based on where players move in space. As with all the data we store, this is completely anonymized and only ever translates into this set of numbers.

Why do you track player data?

It helps us understand the players who are interacting with our game better. Since we have only launched the demo, this information will help us develop the full version of the game and optimize it for our young players with spinal muscular atrophy. It will also help us understand the value the game is adding to their lives.

How much does the Cloud Bazaar demo cost?

Nothing, it’s free to download! The entire storyline of the demo is free as well, so there are no additional costs or fees as you progress through the game.

Does Cloud Bazaar connect online?

You need an internet connection to launch the game. However, there are no online features within the game.  We do have a private Discord channel that is monitored by our team where players can choose to share gaming experiences and provide feedback. Joining this is entirely optional.

What do I do if I’m having technical issues with the game?

As this is the demo version of our game, we are aware issues may come up as more players engage in the platform. Please refer to the Troubleshooting page on our website for a step-by-step guide on optimizing the motion-capture feature: https://cloudbazaar.io/en/troubleshooting/

For other technical issues, please fill out our bug submission form: https://cloudbazaar.io/en/error/

What do I do if it’s not tracking my movements properly or I’m struggling to perform the movements?

Optimizing the motion capture for players with SMA has been a thorough and ongoing process for us. We have developed a step-by-step Troubleshooting Guide for environmental factors to try to help optimize the motion capture.

Try these steps in order first: https://cloudbazaar.io/en/troubleshooting/

If you continue to have issues, please do not hesitate to reach out to our team at support@cloudbazaar.io.

What does it mean that this is a demo? Is the full version available?

This is the first version of the Cloud Bazaar to launch, and it’s a shortened edition of what will eventually be the fully realized game. You can learn about the full version launching and all other game updates by following us on social media.

Facebook: https://www.facebook.com/profile.php?id=100087390345704

Instagram: https://www.instagram.com/thecloudbazaar/

This sounds really neat, how can I get involved?

The best way to get involved is to play the demo the whole way through! We're trying to make the best possible game for the SMA community, so using the game helps us know that what we're working on is helpful. You can also join our Discord server to provide detailed feedback if you have any to share, which you can join directly from the launch screen of the demo.

Discord: https://discord.gg/PBrNytDqs5

Get in Touch

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